The client is one of India's largest logistics companies. They deal in shipping consignments within India in the shortest possible time.
Business Requirement
The client wanted a solution that would allow its customers to track the progress of their consignments online. Additionally, related information was also to be transferred between their branches.
Technology Solution
ANGLER developed a web-based online tracking system to solve the needs of the client. The solution allowed their customers to visit the client website and enter their consignment number. The status of their consignment will be displayed to the customer. The customers also have the provision to receive their consignment status by email.
The web solution also allowed branches to share information regarding the status of consignments among themselves.
Benefits
The online tracking system allowed the client to
Offer real-time consignment statuses to its customers
Decrease wrongly routed consignments
Reduce costs by effective utilization of resources
Their customers, after the implementation of the solution could now track the progress of their packages, offering them peace of mind.
The information sharing between branches allowed the client to improve their operations and offer their clients additional value added services.
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