Giant Steel & Alloy Castings manufacturer from India
Client
The client is a leading manufacturer of steel and alloy steel castings, who cater to a wide range of industries both in India and abroad.
Problem
The client required an application that would allow their clients to place their orders. The application would also allow the exchange of key data between the customers and the company. The solution also had to have a provision for the customers to view the status of their orders.
Technology Solution
To solve these requirements, ANGLER built an online order processing system. This innovative solution allowed the customers of the client to place orders for their products online.
The web application would allow transfer of engineering diagrams of products securely through the Internet. In addition to the drawings, key informational files like materials test certificates, shipping information documents, and invoices can also be transferred or downloaded.
The solution allows the customers to be updated on the status and progress of their orders online, securely.
Benefits
The online order status information solution allowed the client to enhance their customer service to a very large extent. This was possible as the clients now had a transparent and effective mechanism to know about their orders and their progress.
They were also able to greatly reduce their communication costs as information were transferred though the Internet immediately.
The operational efficiency and excellence of the company were greatly enhanced due to the effective utilization of their resources.
next
