Page - Blog Single Column Left Sidebar
Technical Services on a Marketplace Platform
We’ve built a professional service marketplace on a platform that integrates multiple technical professional services in one place that facilitates all participants - individuals, professionals and companies, in buying or selling of services.
- Connecting technicians to individuals, dealers and customers via Mobile app
- Efficient and Effective Booking Platform for Services
- Improves the after-sales services for your customers
- Reduces manual processes and increase productivity
Client
A leading home appliance service provider focusing to develop an innovative marketplace service platform that brings the best technicians and Service professionals under one online roof aiming to serve the needs of customers in time.
Challenges
After the briefing of all requirements, our team identified the challenges that arise for the client. For Consumers:
- Unable to fix the appointment and take the service from the Service provider on time
- Concerned about the pricing of Services, whether it is standard or incorrect
- General lack of trust on the service providers about the offered services
- No escalation mechanism to support the customer
- No history of bookings
- Unable to know if the customer booking is taken care effectively and status
- Unable to get the feedback on services from the consumers
- Unable to ensure the right service fee is collected based on service provided
- Unable to find the technician’s performance while they are in field attending service calls.
What We Did
The platform we built addressed all the pain points and more. The after-sales Service provider gets a strong online presence to build the trust of customers to keep them satisfied at every step of the journey. They can share their feedback on the services availed. The platform provides value to enable them to hit the target market with the right services.
- To provide access for easy scheduling and payment procedures
- Adapt network logic and take advantage of partnerships
- To enable customers and connect with professional service providers
- Access to the marketplace on-the-go, using customized iOS and Android apps
- Stay realistic by focusing on customer needs and service history
- To cater the ever-growing demand, respond within minutes
- Customer can gain single-point access through a mobile app, or web, then choose from multiple alternatives, as per their convenience, and book a preferred timing at their fingertips online.
- Equips the customer to choose the service provider and avail the service from the chosen service provider on time.
- Customers can track the booked ticket and status, make payments securely, rate/share feedback on service satisfaction and raise a dispute if any.
- To interact and have an open line of communication between customer and related service providers.
- Service professionals can get on-board by using approved credentials shared by admin
- Features enabled them to receive customer bookings based on the nearest geolocation, and enable online consultation to actively engage the stakeholders.
- Fulfil the service obligations and get paid for them online
- Get to know immediately customer queries, complaints, geo location, customer contact info, geo map routing to customer site.
Technologies Used.
Results
- Improved the competitive advantage for business growth
- Increased the visibility on the quality of maintenance and services
- Created sound reputation among customers
- Ability to continually measure and evaluate the needs and expectations of customers
- Transforms the customer experience
Related Case Studies
Dear User,
Kindly provide your Business Email or Domain Email to support you at the earliest.
Thanks for Understanding.
Why Wait and Watch the Way?
Grab Your Opportunity Immediately
We respect your privacy. NO SPAM No selling your personal data.
We are friendly people who love to talk. So go ahead and contact us.
We will respond to your query & collect further details within 24 hours. Guaranteed!