Client

The client is a leading developer of Telecom Usage Management and Call Accounting solutions in Australia with over 16,000 systems installed in more than 40 countries. As a company with 35 years of experience, their prime focus is on providing innovative software solutions that extend control over telecommunications facilities.

Challenges

What the client wanted a reliable, scalable & user friendly application that can seamlessly integrate with the hotel telephone system and helps in managing all telephone related services required in a hotel like Call Billing, Wake-up Calls, Guest Voicemail, Automated Attendant, Guest & VIP Connect (IVR), Room Status Updates, Staff Voicemail & Messaging etc.

What We Did

Our well experienced team of developers @ ANGLER carefully studied the client’s requirements and came up with a solution that satisfies the client’s needs. We developed a web application using the web service provided which integrates the telecom device. The application was designed in a way that all the data related to hotel telephone service management like call costs, call summary etc can be stored & processed according to the business needs. For instance, the application calculates a customer’s incoming and outgoing calls as per the service provider’s rates and adds it to his/her bills which will come in handy while checking out. Also a variety of management information reports including call details, call summary, housekeeping activities, room service updates, call recording room status etc was developed to effectively manage telephone facilities and maximise revenue.

Technologies Used.

• 
• 
• 
• 
• 

Results

• Enhanced and efficient hotel telecom facility management system
• Effective & user-friendly User Interface
• Easy call charges calculation and accounting
• Management information reporting to track profitability
• Comprehensive hotel telephone solution thus reduced maintenance
• Real time credit control
• Enhanced quality of telephone services for hotel guests.